how to add "shared with" users to a service desk issue

Gray Watson

I've been trying add shared-with customers to my service desk issue with the following code which seems to work but doesn't seem to add the users to the "Shared with" list on my portal.  What am I missing?

The goal is to add all of the approvers to the shared-list so they can see the ticket details.

Here's the code I'm using in the script runner for now:

import com.atlassian.jira.component.ComponentAccessor
import com.opensymphony.workflow.loader.ActionDescriptor
import com.atlassian.jira.issue.IssueInputParametersImpl
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin
import com.atlassian.jira.plugins.share.ShareService
import com.atlassian.jira.plugins.share.ShareBean

def issueManager = ComponentAccessor.getIssueManager()
def workflowManager = ComponentAccessor.getWorkflowManager()
def issueService = ComponentAccessor.getIssueService()
def userManager = ComponentAccessor.getUserManager()

@WithPlugin("com.atlassian.jira.jira-share-plugin")
@PluginModule
ShareService shareService

def issue = issueManager.getIssueByCurrentKey("abcd-36")

Set<String> userkeys = Collections.singleton("flast")
Set<String> emails = Collections.emptySet()
String message = "Welcome to my ticket"

def shareBean = new ShareBean(userkeys, emails, message, null)

def validateResult = shareService.validateShareIssue(autoUser, shareBean, issue)
if (!validateResult.isValid()) {
    log.error "Failed to validate Share Issue parameters:\n${validateResult.errorCollection}"
    return null
}

shareService.shareIssue(validateResult)
log.info(autoUser.displayName + " is sharing " + issue.key + " with " + userkeys)

 Does service desk use a different shared-with mechanism?  Can I control it programmatically?

Gray Watson

Just answered my own question.  In service-desk, the "Shared with" is really the participants when looking at the associated Jira ticket.

The following code worked for me:

//
// add all of the users from 'Approvers' into the 'Request participants' field
//
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.user.ApplicationUser

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def issueManager = ComponentAccessor.getIssueManager()
def userManager = ComponentAccessor.getUserManager()

String AUTO_USER_NAME = "auto_user"
String PARTICIPANT_FIELD_NAME = "Request participants"
String APPROVERS_FIELD_NAME = "Approvers"

def participantsField = customFieldManager.getCustomFieldObjectsByName(PARTICIPANT_FIELD_NAME).iterator().next()
def approversField = customFieldManager.getCustomFieldObjectsByName(APPROVERS_FIELD_NAME).iterator().next()

def participants = (List<ApplicationUser>)issue.getCustomFieldValue(participantsField)
def approvers = (List<ApplicationUser>)issue.getCustomFieldValue(approversField)

def autoUser = userManager.getUserByName(AUTO_USER_NAME)

if (approvers.isEmpty()) {
    // nothing to do
    return;
}

// we have to create a new list because the current one might be Collections.emptyList()
List<ApplicationUser> users = new ArrayList<>();
users.addAll(participants);
users.addAll(approvers);

issue.setCustomFieldValue(participantsField, users)
if (issueManager.updateIssue(autoUser, issue, EventDispatchOption.ISSUE_UPDATED, false /* no email */)) {
    log.info("issue " + issue.id + " updated participants " + users)
} else {
    log.info("issue " + issue.id + " could not update participants " + users)
}