When we clone an issue we have to clear some custom fields for cloned issue in JIRA CLOUD

Question

Hello Team,

We have an ''Epic Type'' custom field which we don't want to be copied when cloned an issue, It has to show in original Issue but in cloned issue we don't want to see (need to be removed)  We have Script Runner Plugin to implement this feature, but no idea how to configure the script.

Could someone help us to provide a script and where to implement the script.

Environment: Jira cloud

Thanks in advance,

Balaji

Luka Hummel - codefortynine · Answer

Hi @Velkuri Balaji

Like @Trudy P Claspill already mentioned, there are also third-party apps on the marketplace that can help you with more complex clones.

With our app Deep Clone for Jira, you can use Clone and Edit to clear your "Epic Type" custom field when cloning.

Trudy P Claspill · Answer

Click on the button that says Choose fields to set.

Select the field you want to clear.

Leave the value entry field blank. That should cause the field to be cleared in the newly created issue.

You can select other fields to set/clear.

You may find that some fields are not automatically copied over. You can also select fields here and copy the values into them from the trigger issue.

Velkuri Balaji · Answer

Hi @Trudy P Claspill

Thanks for your time and support,

Could you please provide steps how we can implement this by setting up automation rule, I have reached up to as attached below. May how I can remove the fields here, If we want to select only required fields it has more fields. Is there any way I can remove fields

However, I just want to add one more point that when we clone the issue and change the issue type on cloned issue then only we have to remove the fields, if the issue type is same as original issue type then we no need to remove those fields and we can achive this by using Script Runner - Listeners.

If it's possible could please provide script and steps.

Thank you,

Balaji