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Hi , is it possible to create following SLA using automation in Jira Software?

MahanthPrudhvi

Hi , is it possible to create following SLA using automation in Jira Software.

I (and few more fixed people) want to receive a mail after an issue has been created and if there is no transition happened for 24 hrs & 48 hrs.

I have created above using filter subscriptions and scheduled it but it is repeating the previously sent data as well.

Thanks.

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Bill Sheboy

Hi @MahanthPrudhvi

You seem to be describing sending an email report of issues meeting some criteria, and then for subsequent runs of that report, to not send the already reported issues.

If that is correct, and based on your criteria, you would need to some how update the issues to indicate they have already been reported upon. Then your report can ignore them. This could be done with a label, custom field, etc.

You could test this approach with your filter subscriptions by using the filter to bulk-update the issues to confirm they are not reported again. If that works for you, you could implement both the email and the issue updates using an automation rule.

Kind regards,
Bill

MahanthPrudhvi

Hi,@Bill Sheboy

Thanks for your suggestion.

Kateryna_v_SaaSJet_

Hi @MahanthPrudhvi

It would be possible with the built-in SLA, such as in JSM, but for Jira Software, you can use only third-party add-ons. So if you are ok with apps, I suggest you try the SLA Time and Report add-on that was developed by my team.

You can configure SLA Start/Pause/Stop conditions and SLA goals as triggers for automation actions.

Use the 30-day trial period and just check this alternative solution.

MahanthPrudhvi

Hi @Kateryna_v_SaaSJet_ ,

Thanks for your suggestion. As I am not able to find any other solution that fits my requirement I am planning to use your addon. I will start a trial version and if it fits good then I will go ahead with your addon.

Kateryna_v_SaaSJet_

@MahanthPrudhvi
I will be happy if this solves your request. If you require any further assistance, don't hesitate to ask.

MahanthPrudhvi

Hi @Kateryna_v_SaaSJet_ I have tried this addon...it needs a bit more improvement.....but thanks for suggesting.

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