nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot log in to any of our Atlassian products - Bad Gateway 502

Karin van Driel

Hi all,

I cannot login at all this mroning and it appears this issue has been present for two hours. Atlassian lists it as intermittent, but I am not able to login at all and have tried multiple times on multiple devices, different browsers and the app as well. Nothing works.

We have an Enterprise account, so should have access to phone support, unfortunately I cannot find a number to call anywhere.

Does anyone know how to obtain the telephone number for enterprise support?

Thanks!

Karin

Accepted answers

All comments

Karin van Driel

Ironically, my login lets me access this site, but not the support site, nor any of our atlassian products

Oleksandr Kashchenko

same issue for us

Sushant Verma

Hi @Karin van Driel

Welcome to the community!

There seems to be an active incident. A good starting point may be to navigate to Atlassian's status page, where you can subscribe to be informed of progress.

Hope this helps!

Regards,
Sushant Verma

Karin van Driel

Hi @Sushant Verma ,

Thanks, I'm subscribed to the issue, however, that doesn't help me log a ticket this morning

There is a separate issue I need to log a ticket for and I cannot, because I cannot login. So I wanted to phone in, but don't have the number. If you can point me towards that, I would be grateful. Thanks!

Stephen Sifers

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information.

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This issue had led to a performance impact and, in some cases, outages. We have implemented a fix to resolve the issue and recovery is in process.

Further updates will be posted to our incident report directly.

Regards,
Stephen Sifers | Community Product Lead

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software-cloud

atl-070623