JIRA User License

Dhandapani Palani

This query is related to License count to be procured for Service Desk, we have 2000+ users and 50 support support people, Would we need more than 50- since it is only support people answering tickets and not the person putting the ticket in.

Thanks for your support

Nic Brough -Adaptavist-

If you have 50 people dealing with incoming work, then yes, you need 50 agents. 

The users raising the requests are "customers" and although they will need to be recorded in JIRA Service Desk (so it can email them, and they can find their requests), customers do not take up licences, so you don't need to worry about them.