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Auto Assign ticket in 3 shifts

Team

We have 8 Members :

Weekdays : APJ - 2 Members EMEA - 3 Members AMR - 2 Members

Weekend - APJ - 1 Members EMEA - 1 Members AMR - 1 Members

I need to do auto assign the tickets, when it arrives in triage

We have 3 rotational shift peoples (APJ / EMEA / AMR)

How we can auto assign tickets according to shifts : Could you pls share the Automation rules steps (server / data center)

thanks

Accepted answers

Hi @Sampath For this first you need to 3 user groups based on or add members in three project role. Each group for each region and add those member in group based on their region.

Now create an automation rule :-

Issue Trigger >> Create Issue

Add multiple If else Conditions based on member region or jira time >> {{issue.created.convertToTimeZone("America/Chicago").shortTime}}

https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html

Action >> Assign issue in round-robin method.

Screenshot 2023-07-02 160201.jpg

All comments

Hi @Sampath For this first you need to 3 user groups based on or add members in three project role. Each group for each region and add those member in group based on their region.

Now create an automation rule :-

Issue Trigger >> Create Issue

Add multiple If else Conditions based on member region or jira time >> {{issue.created.convertToTimeZone("America/Chicago").shortTime}}

https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html

Action >> Assign issue in round-robin method.

Screenshot 2023-07-02 160201.jpg

Hi @Vikrant Yadav

Thanks for Sharing . Our JIRA Server is on AMR time zone set, could you pls share us according to below time zone. rule as you mentioned in screenshot

Our shifts we are working like IST time

6 AM -2 PM APJ shift

2 PM -10 PM EMEA shift

10 PM-6 AM AMR time

Thanks

@Sampath Based on IST time use Asia/Kolkata canonical ID

{{issue.created.convertToTimeZone("Asia/Kolkata").shortTime}} > 6:00 AM and {{issue.created.convertToTimeZone("Asia/Kolkata").shortTime}} < 2:00 PM

{{issue.created.convertToTimeZone("Asia/Kolkata").shortTime}} > 2:00 AM and {{issue.created.convertToTimeZone("Asia/Kolkata").shortTime}} < 10:00 PM

{{issue.created.convertToTimeZone("Asia/Kolkata").shortTime}} > 10:00 PM and {{issue.created.convertToTimeZone("Asia/Kolkata").shortTime}} < 6:00 AM

Hi @Vikrant Yadav

Thanks for Sharing great ....is this can we use for JIRA server or JIRA cloud ?

ours is JIRA/Server environment

Screenshot 2023-07-04 at 3.10.33 PM.png

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