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How to send value from single issue link picker in email

Amusnet Interactive

Hello,

I`m trying to send value from single issue link picker in email via automation, but without any success.

I have linked ticket in the custom field, and i want to create automation to send it as link via email, so the recipient to be available to click on the link and to be redirected to the ticket.

Any advices will be appreciated.

Thanks in advance.

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John Funk

Hi Amusnet,

Try using this code for the field to make a clickable link:

<a href="{{issue.toUrl}}">{{issue.key}}</a>

Also, this previous post has information about using a variable for the linked issue if it is not the actual trigger issue you are using.

https://community.atlassian.com/t5/Jira-Service-Management/Smart-Value-for-linked-issue-URL-Automation-Cloud/qaq-p/2268662

If you would like to share the actual rule we could give more direct advice.

Sachin Dhamale_o1c5zi

@Amusnet Interactive,

You need to use the smart value for custom field in the email body refer this

Amusnet Interactive

Hi John,

My automation rule is very simple, because i`m researching if it`s possible to send the link from the custom filed.

Just tried your solution, but in the mail i get link of the ticket, but not the link of the ticket from the custom field.

John Funk

Try

<a href="{{issue.toUrl}}">{{issue.customfield_13201}}</a>

Amusnet Interactive

I have a small progress
I use <a href="{{issue.toUrl}}">{{issue.customfield_13201.value}}</a> and in the mail i get the name of the ticket from the custom field, but the link still not working.

When i click i open the ticket, not the link from the custom field.

Amusnet Interactive

Already tried, no success

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