Issues are assigned to a team in the "Assignee" tab, not to a single user

Vijay dumpala

Issues are assigned to a single user , and would like to be able to assign a task to a 'team' to avoid bottlenecks in the process.
Can you assign a ticket to more than one user ? So that more than one person will be notified of the task.

Thanks for your support.

 

Ste Wright

Hi @Vijay dumpala 

Not using the Assignee field, it is single select.

What you could do though is...

• Utilise the Team field for assigning a team
• Use an Automation Rule to send those users a notification

^ You could also use a custom field to capture the team, based on Groups - and send the email more dynamically that way.

Ste