Not receiving e-mail notifications

Question

Hey support-team,

we currently receive reports from employees, who don't receive jira-notifications.

I do receive all necessary notifications, so it seems to be an individual problem.

This concerns "@mentions" and approval-mails.

What information do you need?

John Funk · Accepted Answer

Hi @igefa IT-Service

To be honest this could be a rabbit hole of chasing things. I would go ahead and open a support ticket with Atlassian.

https://support.atlassian.com/contact/#/

Vickey Palzor Lepcha · Accepted Answer

I had have issues with 0365 sometimes . Had such similar issues , it could be an issue at mailserver end too .

Individual Profiles in 0365 had to make some changes with regard to FROM : EMAIL ADDRESS