Events monitoring : Jira is either going down or getting performance issues

Question

We are facing Jira performance issues due to "issue created" event being trigged at once.

Events trigged while issue is created from either Automation Rules, Workflows, Notification Schemes etc.,

I'm checking on the order of events executed on Jira Issues.

Sam Harding · Answer

Hi @NERUSU VENKAT NAVEEN

It sounds like this would be better solved by raising a ticket with  https://getsupport.atlassian.com/ so we can look at your instance and assess what is going on. If you are experiencing performance issues with your Automation rules, it would be best if we could run some diagnostics and tests to get to the bottom of it.

Cheers
Sam

John Funk · Answer

So it sounds like you are hitting a limit with the automation rules? Are these single project rules? Or do that span multiple projects? Are you getting breach notices in the automation app?

Do you have a Premium subscription or Standard?

NERUSU VENKAT NAVEEN · Answer

Hi John Funk,

Hope you are doing well!

When we have many issues created by short period (e.g. 200 per 5 min), each issue triggers events and automation rules. After reaching some point, Jira stops calculating SLA's and Automation rules in whole instance. In same time this problem cannot be defined by infrastructure monitoring level, due it's not detects as unnormal resources level. We want to find a way to build monitoring for events queue

and We assume that Jira have main events queue for all projects.