Not receiving bitbucket invitation email

Kurt Loiseau

I started working with a new employer at my school BC, and I am not receiving their invitations.  They have invited me to their workspace and tried to make me a manager, but I have received no notifications and no emails.  I see from previous posts that some people's emails were blocked for whatever reason.  Is there a block on my email?  

Thank you for the help!

Theodora Boudale

Hi Kurt and welcome to the community!

Your email address is not in any of our suppression lists. I also checked out logs for any emails sent to your email address, I can see that two invitation emails were sent yesterday, and both of them show to have been delivered to your employer's mail server.

The invitation emails are sent from noreply+XXXXXXX@am.atlassian.com (where XXXXXXX is some string).

I would suggest doing the following:

• check your Spam folder
• check if there are any filters in your Inbox that would make our emails skip your Inbox
• otherwise, ask the administrator of the school's mail server to look into their logs and investigate why our emails do not make it from the mail server to your Inbox

Kind regards,
Theodora