Automation

JulianaLTanaka

Hey, guys! 

 

I'm creating an automation that sends an e-mail when a task or sub-task it's not being updated in the last 8 days

The actual content that I'm using it's this: 

Hi {{assignee.displayName}},

 Your issue: {{issue.summary}} hasn't been updated in 8 days, and it’s affecting our metrics.

 https://mycompanylink/{{issue.key}},

 

But it sends multiple e-mails for everyone in the team and it's also sending one e-mail for task. How can I send for the assignee with all the tasks that it's pending? For example: 

Hi ..... 

Your issues xxxxx, yyyyy, pppp haven't been updated in 8 days, and it’s affecting our metrics.

 

Thank you

 

 

Frederik Vantroys

Hi @JulianaLTanaka ,

It would help if you could share how the automation rule is set. Something like :

Set the trigger for the rule:

Choose the trigger event based on your requirements. For example, you can select "Scheduled" and set it to run daily.
Set the schedule to run the rule every day.
Define the condition to check if a task or sub-task hasn't been updated in the last 8 days:

Click on "Add condition".
Choose the condition "Compare date fields" or "Compare field values" depending on the available options.
Select the appropriate date field or last updated field.
Set the condition to check if the field value is less than "8 days ago".
Add the action to send an email:

Click on "Add action".
Choose the action "Send email".
Configure the email settings, including the recipient(s), subject, and body of the email.
Use variables or placeholders to include relevant information about the task or sub-task in the email body.
Save the automation rule.