I try to invite a user but they do not receive any email (even in junk mail)

negfrequency

I think this happened since the user originally had mail forwarding on (which our email server does not permit). They then disabled that, and are now no longer receiving any Atlassian invite emails, though they weren't before. They are at least receiving other emails though after disabling  forwarding.

Patrik S

Hello @negfrequency and thank you for reaching out to the Community!

As you mentioned your email server does not allow mail forwarding, and the user previously had it enabled, this might have caused the previous invitation to fail and the email to potentially be added to our internal email impression list, which would prevent the user from receiving new invitation emails.

In this case, could you please try to resend the invitation email by navigating to Workspace > Workspace Settings > User groups ,  select the User group to which you have added the user and you should see a pending invitation? Use the Resend invitation option to trigger the invitation again: 

The resend option should automatically remove the user from our internal suppression list. You can then ask the user to double-check their mail box again, including the Spam/Junk folder.

Hope that helps! Let me know if you are still facing issues to invite the user after following the above steps.

Thank you, @negfrequency !

Patrik S