Hello,
We currently use JIRA as a ticketing system/service desk, where we have one project and each customer has their own ticket queues under this project.
We need to create meaningful reports with more data points than the ones currently available in JIRA. When we try to create a custom report, we do not get an option to select anything other than creating a series.
What we want to achieve is basically custom reports per queue for each customer where we can see issue statistics by status, priority, time to resolve and average time of ticket in each status etc. - however, the current custom reporting functionality only allows for 1 type of reporting - i.e. series.
We also wish to use a custom time filter using a 'From/To' date rather than pre-built Last 7 days, Last 30 days etc.
Our final goal is to achieve custom reports for each customer queue under the project which we can pin to a dashboard per customer, and use custom time-filters while doing so. We also do not wish to use any subscription services/ plug-ins to achieve this reporting infrastructure.
Appreciate your responses.
