Bulk Change of Reporter on Closed Requests

Question

So I am in a weird situation and am looking for answers. I am trying to clean up a bunch of orphan accounts where users have entered in a username for the reporter that is not the correct one (usually by tagging on the send to JIRA). I am wanting to delete these accounts, but I cannot as they have either created or commented on previous tickets.

The problem that I am running into is that I have to open every email, reassign it then search for the ticket to close it again. Is anyone aware of an apps or scripts out there to help make this easier?

Thanks in advance,
Trenton

Trenton Finley · Answer

@Ditte Simard Actually, I am pretty sure it is a workflow issue, as anytime I try to change any field when a ticket is closed it will not let me. I have to open the ticket to change any field then reclose it. I am not sure what is the easiest way to fix this is. Any thoughts?

Thanks,
Trenton

Ditte Simard · Answer

Interesting.  Could you please screenshot the system message you get when you try to do the bulk change?  I am thinking it might be a permissions or workflow problem.

Trenton Finley · Answer

Thanks for the response. I have tried to bulk change the user but the problem is that they are all old tickets that have previously been closed, therefore I cannot change it until I reopen them.