Jira case management

Wenwei Yu

Hi guys,

 

I would like to know what can I configure to make the case updated.

 

Currently I have one email channel configured. But whenever, a new email is received, it creates a new case.

 

However, sometimes it could be a reply of the old case. 

 

Is there any configuration I can do to identify the action to create new case or reply to existing case?

 

Thanks

Evan

Ollie Guan

Hi @Wenwei Yu ,

As you create a new or edit an existing mail handler, check out the different options you can set for each handler below.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/