nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

"Time Tracking Report" Error: Can no longer generate the report

Jamie Adler_j8e2qd

I have tried for the last few days to utilize the Jira-provided (built-in) "Time Tracking Report" which I have successfully used for the past month. When I configure it and hit 'Next' the result is always an error:

Error Type: 500 - Internal Server Error

Per the warning on that page, I have checked the Statuspage and there is no known outage at Jira. I can't open a Support Request because I am on the Free plan.

Is this just me having this problem?

I have tried all the various configuration options (there aren't many) in case the issue is arising from one of those. That doesn't help.

What else can I try to do differently? Is it possible some data I entered recently into the worklog is causing the error?

Here is the report I am referring to:

Accepted answers

Andy Heinzer

Hi @Jamie Adler I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-880555

Please approve our request for data access there so that our support team can investigate this further.

Thanks for flagging this to us @Trudy P Claspill !

All comments

Trudy P Claspill

Hello @Jamie Adler

This problem has been reported in a few other posts also.

I have tagged your post to raise it to the attention of the Atlassian Team. One of them will reach out to you.

Andy Heinzer

Hi @Jamie Adler I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-880555

Please approve our request for data access there so that our support team can investigate this further.

Thanks for flagging this to us @Trudy P Claspill !

Jamie Adler_j8e2qd

Done. thank you

Jamie Adler_j8e2qd

Thank you Trudy - I tried searching for similar issues so I could see if it was "just me" or "pile on" but couldn't find any. Appreciate the help!

Li Qiang_rommor

We have the same issue in our tenant.

Trudy P Claspill

@Li Qiang

If you are using a paid subscription to Jira have your Jira Administrators open a support case with Atlassian at

https://support.atlassian.com/contact/#/

Jamie Adler_j8e2qd

FYI @Li Qiang this is now working again for me (after a fix by Atlassian). It may also work for you now.

Jamie Adler_j8e2qd

This is now working again for me (after a fix by Atlassian). Thanks @Trudy P Claspill !

Jamie Adler_j8e2qd

This is now working again for me (after a fix by Atlassian in response to the support ticket opened).

Li Qiang_rommor

Thank U! It looks working for me too.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-work-management

atl-rvw

jira-work-management-cloud