Can't log into account set up using an e-mail alias

Question

I have been using Bitbucket for many years with a primary e-mail address that is an alias of my official university address. As of last week, the login process seems to have changed and now authentication is automatically done through my university rather than through Atlassian. The problem is that my university's authentication won't authenticate me using the e-mail alias, only my official e-mail address. Hence, I cannot log in to my existing account---I can only log into a new account I have now accidentally created, which has the primary e-mail set to my official university e-mail. I would be happy to provide detailed information if someone can help. This message is being posted from the new account, which was created using my university official e-mail. The account I am trying to log into, which was created using an e-mail alias is the one at the URL <url_removed>.

Amanda Caton · Answer

You will need the org admin to delete the new account and will receive a message that it will take 14 days for the account to be deleted. After you initiate the deletion, you can go into that account you are deleting and change the email address to something else Example name@company.com to namebackup2company.com. That will allow you to go into the aliased account and put in the actual name@company.com email address you want to use and have the person try to log in via SSO again with their company credentials without having to wait for the other account to be deleted.

Theodora Boudale · Answer

Hi Amanda,

Thank you for reaching out.

I can see that the account deletion has been initiated. It will take 14 days from the moment you initiated the deletion until the account is deleted so that you can update the email address in the other one. I'm afraid there is no way to expedite it and we cannot delete it from our side either (we have a feature request that you can vote for here: https://jira.atlassian.com/browse/ID-7244).

If your SSO provider doesn't allow login with Ted's email alias, then he won't be able to log in until then. If you can configure your SSO provider to allow login with his email alias, then it should be possible.

Just a heads up, I removed the email addresses from your post to comply with our privacy policy.

Kind regards,
Theodora

Amanda Caton · Answer

Theodora - I went in and deleted the account but he will still not be able to log into bitbucket because of SSO - right? So how long do I have to wait before I can update his email that currently says to be and have him be able to successfully log into bitbucket via SSO?