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Automatic ticket creation from email

We have a mailbox for escalation. If we receive any email from that, we should be getting a ticket created for that. Please let me know the step-by-step procedure.

Accepted answers

Hi Someshwaran,

See this article on how to set that up for Jira Service Management.

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

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Hi Someshwaran,

See this article on how to set that up for Jira Service Management.

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

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