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Kanbanboard / Backlog Tickets where noone is assigned not shown

Rouven Maue

Hello together,

We are using the Kanban Board to show other group members what we are actually working on. Additionally to the four columns "to do", "in progress", "on hold" and "done" we want to have either one more column with all unassigned tickets from diverse projects or using the Backlog to show these tickets.

Right now In the Backlog we can see lots of tickets but they are all assigned. If I activate the test Quick filter, no ticket is shown any more. The auick filter test has this JQL statement: project = ITSM AND assignee = NULL

What do I need to change to see here all the tickets which have no assignee?

Best regards,

Rouven

Accepted answers

All comments

John Funk

Hi Rouven - Welcome to the Atlassian Community!

The correct syntax for the JQL is project = ITSM AND assignee is empty

Rouven Maue

Hello John, thanks for your fast answer. Unfortunately still no Tickets are available. Not in Kanban Board nor in Backlog if I am using your statement.

If I try project = ITSM AND assignee = my name it is working fine. So it seems he is not able to determine if a ticket has no assignee? Board 3.png

BR
Rouven

Board 4.png

John Funk

What is the filter that is being used for the board?

Rouven Maue

project = ITSM AND assignee in (xxx, xxx, xxx) OR project = "SAP S/4 Hana Transformation" AND assignee in (xxx, xxx, xxx) OR project = "Datenplattform Gesamtsystem " AND assignee in (xxx, xxx, xxx) OR project = "Planner SCA MES, QM & PM Applications" AND assignee in (xxx, xxx, xxx) ORDER BY assignee ASC

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