Need help with JIRA Automation

Question

Hi,

I need help with JIRA Automation.

I want to set the Assignee of the issue to some value when the STATUS CHANGES TO EITHER CANCELLED, REJECTED OR IN DEVELOPMENT, However I have trying with various options, but nothing seems to be working.

1) I have tried when status value changes to (one of the above)

OR

When the issue is transitioned (status change in Workflow)

2) Added JQUERY AS WELL

{{fieldChange.to}} in ('REJECTED', 'CANCELLED', 'APPROVED - EM', 'IN DEVELOPMENT', 'READY FOR UAT' ),

If the status is changed from "A" to "B", I want to do some action when the status is changed to "B", However the automation remembers only the initial value of the Status (i.e. "A" & not "B").

Pls help.

Hana Kučerová · Answer

Hi @Adil Bulsara _ADIL_ ,

I meant this field:

If you want to do something, when the issue is transitioned to the status REJECTED or CANCELLED or IN DEVELOPMENT, select all these statuses in the field To status.

If your rule is not working, can you please share the screenshot of your rule?

Also have you looked into the audit log, why it is failing?

Thank you.

Adil Bulsara _ADIL_ · Answer

Sorry. Didn't understand the second statement "Then fill in the field "To status" select all the statuses like REJECTED, CANCELLED, ...". Pls explain.

I am already doing the following ::

When :: Issue transitioned

to

"CANCELLED"

Then :: Assign the issue to

Issue creator

Hana Kučerová · Answer

Hi @Adil Bulsara _ADIL_ ,

please use the trigger, which is called "Issue transitioned". Then fill in the field "To status" select all the statuses like REJECTED, CANCELLED, ...