Do you need to be JIRA "user" to view and explore tickets

Braden Jennings

I was just investigating the pricing structure for JIRA, and possible usage at the company I work.

 

I just wanted some clarification whether you need to be a "user" to view and explore tickets.

 

I wondered whether everybody in our organization needs to be a "user" or not.

 

Thanks

Brant Schroeder

@Braden Jennings You can start with Jira Service Management on the free account but you would only be allowed to have 3 agents.  You can have unlimited customers.  Customers would access the application through the customer portal.  If all customers were setup in the same organization then they would be able to browse tickets in the customer portal that other customers submitted.  The agents (those answering the ticket) would have full access but you can only have three.  

My recommendation would be to choose a small unit and have them pilot the product with 3 agents and unlimited customers.  This way you can see how the product works, make adjustments and see if it is something you would like to roll out to the whole company.