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How do I comment on triggerIssue and Destination issue of a link?

Alicia Pena

I need to add a comment to both the triggerissue and the destination issue, if a link was added to a jira in maintenance mode.

I was able to add a global automation rule:

"When Issue Linked

For Destination issue

if status equals Maintenance

then Add comment to issue"

Works great!

But if I also add Another For under When Issue Linked:

"For Linked issues

if: Status is one of maintenance

Then: Add comment to issue"

That only adds another comment to the same issue, even though it's under the "when Issue linked" section.

How do you add a comment on the triggerissue?

Accepted answers

Trudy P Claspill

Hello @Alicia Pena

When you are using the Issue Linked trigger the rule recognizes two issues; the "source" issue and the "destination" issue. The "source" issue is the one that triggers the rule. Determining which issue is the "source" and triggers the automation vs. the issue that is the "destination" depends on which issue gets the Inward Description vs. the Outward Description for the link.

If you are putting the same comment on both issues then the structure of your rule would be:

TRIGGER: When issue linked
BRANCH: For Destination issue
    CONDITION: If Status = Maintenance  <<<this applies the condition to the other/destination issue in the linked pair
      THEN ACTION: Comment on Issue  <<<this adds a comment to the other/destination issue in the linked pair
CONDITION: If Status = Maintenance <<<this applies the condition to the trigger/source issue
THEN ACTION: Comment on Issue <<<this adds a comment to the trigger/source issue

I tested this in Jira Cloud, but I would expect it to work in Jira Server/DC also.

Screen Shot 2023-05-24 at 4.19.37 PM.png

All comments

Trudy P Claspill

Hello @Alicia Pena

If you are putting the same comment on both issues then the structure of your rule would be:

TRIGGER: When issue linked
BRANCH: For Destination issue
    CONDITION: If Status = Maintenance  <<<this applies the condition to the other/destination issue in the linked pair
      THEN ACTION: Comment on Issue  <<<this adds a comment to the other/destination issue in the linked pair
CONDITION: If Status = Maintenance <<<this applies the condition to the trigger/source issue
THEN ACTION: Comment on Issue <<<this adds a comment to the trigger/source issue

I tested this in Jira Cloud, but I would expect it to work in Jira Server/DC also.

Screen Shot 2023-05-24 at 4.19.37 PM.png

Alicia Pena

Thank you. I'm not on cloud and the comments will be different. Trying to figure out how to have two separate comments, one for source and one for destination.

Trudy P Claspill

You can still have two different comments.

You just need to make sure you understand which issue will be considered the "source" (trigger) issue vs. the "destination" issue.

Are you going to do this for just one link type, or will it be for multiple link types?

For the Link Type(s) where you want to use this what are the Inward and Outward Descriptions for the link type? That information will be on the configuration page for the Issue Links. A Jira Administrator will have access to that information.

For example in my system the Blocks link type has this information.

Screen Shot 2023-05-25 at 2.29.33 PM.png

Let us say that we link AAA-1 to BBB-1 with this link type thus:

AAA-1 blocks BBB-1

Conversely

BBB-1 is blocked by AAA-1

AAA-1 will be the "source" issue that triggers the rule. BBB-1 will be the destination issue.

So, for whatever link type you have, when the relationship of the linked issues is

AAA-1 <outward description> BBB-1

...then AAA-1 is the source/trigger issue.

If the Inward and Outward Descriptions are the same, as with the Relates link type, then the issue you are in when you create the link is always considered the "source"/trigger issue.

As long as you can keep that straight and know to which issue (source/trigger vs. destination issue) you want to apply the comment then you can automate the application of the comments.

Alicia Pena

I tried adding another condition If: status equals maintenance under the For Destination issue, as you suggested. However, nothing gets commented on the trigger (source) jira. The first Add comment gets posted on the destination jira. But the second Add comment doesn't post on either.

Screen Shot 2023-05-25 at 2.38.52 PM.png

Alicia Pena

aha! You got it. I don't type it in when selecting the maintenance value for the issue field condition, it's a pull down menu option. But I did type it in for the compare two values and capitalized the word Maintenance. So it would never match. Thank you so much for all of your help. It works perfectly now. You have been very helpful and I appreciate it!

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