We see maybe 1-2 time a week that a customer will decide to send a long email thread to our email channel to create an issue and the email has too many characters. Is it possible to apply the same stripping rules that are applied to comments for existing issues to issue creation mail handler?
Hi @Todd Winton ,
I believe this community post should help you. It mentions this KB that you can customize the Velocity Templates.
I hope it helps.
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