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Verification email not received

Info 3reetech

I have tried many times verification email is not being received, I have check inbox, junk folder. Can you please help me out? Following is the email address <email_removed>. This will be my main account and I will add my team later on.

Please assist.

Thanks.

Accepted answers

Theodora Boudale

Hi @Info 3reetech,

I checked our email logs and I can see that we attempted to send some emails but your mail server responded with a hard bounce event.

However, the email address is not in any of our suppression lists.

Based on the error message of the bounced events, it looks like your SMTP server is doing callback verification that is failing.

The bounced events were for emails sent from noreply+XXXXX@am.atlassian.com (where XXXXX is some string).

You will need to ask the admin of your mail server to look into this and adjust the configuration so that these emails are not bounced.

Just a heads up, I removed the email address from your post to protect your privacy.

Kind regards,
Theodora

All comments

Sebastian Krzewiński

Hi @Info 3reetech

Check spam folder or blocked messages folder. Sometimes you need to wait little bit longer. If this not work please contact with Atlassian Support - support.atlassian.com

Regards,

Seba

Info 3reetech

I have already checked my spam, Inbox, junk folders.. and it has been approx 5 days I have been waiting. While I created an account using my personal Gmail account and I got verification email in a minute.

Info 3reetech

Contacted support@atlassian.com and the following response.

It looks like you attempted to create a support request by sending email to support@atlassian.com. We no longer create tickets this way because we need more details to provide the best service. Please raise a ticket at https://support.atlassian.com and we'll get to work!

So please can anyone respected stockholder help us?

Theodora Boudale

Hi @Info 3reetech,

I checked our email logs and I can see that we attempted to send some emails but your mail server responded with a hard bounce event.

However, the email address is not in any of our suppression lists.

Based on the error message of the bounced events, it looks like your SMTP server is doing callback verification that is failing.

The bounced events were for emails sent from noreply+XXXXX@am.atlassian.com (where XXXXX is some string).

You will need to ask the admin of your mail server to look into this and adjust the configuration so that these emails are not bounced.

Just a heads up, I removed the email address from your post to protect your privacy.

Kind regards,
Theodora

Info 3reetech

I was on A2 hosting, now I have upgraded to GSuite and then I got the email from your server. Finally registered successfully.

Thanks

Theodora Boudale

That's good to hear, thank you for the update @Info 3reetech.

Please feel free to reach out if you ever need anything else!

Marcel Du Toit

Hi I have the same issue can you please investigate @Theodora Boudale

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