Based on one custom field value can we change the type of another custom field.

Question

EX: If Change Type is single select list

Values: 1)Onboarding

2)Migration

If Change Type is Migration- Another custom field Customer Name should be a single select list that already has values to choose from.

If the Change Type is Onboarding- Customer Name custom field should be text box. Since onboarding new customers.

Please help me to achieve this.

Thanks,

Graham Twine_rtcp9b · Answer

Hello @Rahul M

You would need to add the new Option from the text field to the list of available options.

See the OptionsManager in the java doc for assistance.

1. Create a new Option from the text field

2. Add a new Option list of options to the list of Options in the correct context

I do not think this is a good idea though.

Consider verifying things like the case, spaces etc You will end up with.

Option

option

my-option

My Option

Rahul M_05012i · Answer

Hi @Graham Twine ,

I followed solution 1. But for future  New Customer (Text Field) value should be on the

Existing Customer (Select List) if the customer create a ticket he should be able to choose that. Could you please help me how to achieve that.

Thanks,
Rahul

Graham Twine_rtcp9b · Answer

Field types cannot be changed in Jira at all.

Only the name can be amended or values managed.

Do you have scriptrunner?

If so, the following would work.

By default the fields are both hidden.

When the value in the controlling field changes it will show / hide / toggle the other two.

NOTE: Do not give the other two the same name, duplicate names cause all sorts of trouble / confusion.

For a good user experience, keep the three fields together.

Solution 1

Change Type (Controls which of the two fields below will be displayed)

Existing Customer (Select List)

New Customer (Text Field)

Solution 2

A second solution would be to make the Existing Customer filed the controller.

Add a value "Other" to the select list

If the name I need is not in the predefined set of choices then I choose  "Other"

When "Other" is chosen a mandatory text field appears where I can capture the value