Is it possible to export comments using "Export csv (Current fields)"? It does not work

Question

I tried to choose the field "Comments" from the list in order to provide the export. The comment field is always empty. The comments can be exported only if you choose "Export csv (All Fields)". Why is it? Why is it not possible to export comments using "Export csv (Current fields)" and choose the comment field from the list of columns?

The attachments can be exported as well only by using "Export csv (All Fields)".

Tymola Support · Answer

We created app that can export single / multiple work item related comments into separate sheet in .xlsx Excel file (according to your custom template)

Like this:

Feel free to check:
Smart Export to Word/PDF/Excel

https://marketplace.atlassian.com/apps/2271616247/smart-export-to-word-pdf-excel

Jeffrey Wolfe · Answer

You can also export comments while controlling the exported fields, using the Jira REST API or an integration tool like Skyvia. These options allow you to extract specific fields, including comments, without relying on Jira’s built-in export limitations.

Hannes Obweger - JXL for Jira · Answer

Hi @Polina Penkovskaia,

welcome to the community!

As others have already commented, this isn't currently available in "plain" Jira, however if you are open to solutions from the Atlassian Marketplace, there are multiple options available. I myself work on an app in which this would be trivial to do, JXL for Jira.

Since you've tagged your question for Jira Server: As you may have heard, apps sales have ended for Jira Server. Are you planning to migrate to Data Center or Cloud? I'd strongly recommend that. If you need some more time, JXL is perfectly compatible with Jira Server; it's just that we need to generate a license for you. If the above looks interesting, just let me know, and I'll happily start a free trial for you.

Any questions just let me know,

Best,

Hannes