Hi Team, Good day and I hope you are doing well. Working on a recipe with the following objectives: * All tickets with "In Progress" status and assignee is not empty will receive a notification after 48hrs (2 days) if no updates are made on the ticket * here's the JQL I created: * "Service Desk Origin" in ("Enterprise Sales Order (SOPS)", "Enterprise Sales Support (SOPS)") and status = "In Progress" and NOT status CHANGED AFTER -2d AND created < -2d * For some reason when I checked the audit log one of the tickets received 2 notifications one on May 15 and then on May 16

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Notification for In progress status if no updates were made after 48 hrs

Gucci

Hi Team,

Good day and I hope you are doing well. Working on a recipe with the following objectives:

All tickets with "In Progress" status and assignee is not empty will receive a notification after 48hrs (2 days) if no updates are made on the ticket
here's the JQL I created:
- "Service Desk Origin" in ("Enterprise Sales Order (SOPS)", "Enterprise Sales Support (SOPS)") and status = "In Progress" and NOT status CHANGED AFTER -2d AND created < -2d
For some reason when I checked the audit log one of the tickets received 2 notifications one on May 15 and then on May 16

Accepted answers

Gucci

Please see screenshots below:

Curt Holley

If you want it to be able updates (as in, has there been a comment added, a label, description edited etc.) then I would change the focus of the JQL to:

"Service Desk Origin" in ("Enterprise Sales Order (SOPS)", "Enterprise Sales Support (SOPS)") and status = "In Progress" and Updated >= -2d

Rather than just looking for a status change.

All comments

Gucci

Please see screenshots below:

Curt Holley

If you want it to be able updates (as in, has there been a comment added, a label, description edited etc.) then I would change the focus of the JQL to:

"Service Desk Origin" in ("Enterprise Sales Order (SOPS)", "Enterprise Sales Support (SOPS)") and status = "In Progress" and Updated >= -2d

Rather than just looking for a status change.

Gucci

Got it thank you very much!

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