Jira Bulk Change error

Question

Hi Team,

When our users are trying to bulk-change tickets, they are always getting the below error. "users" and "jira-software-users" are already added to "Bulk Change" global permission.

Do any idea about this is an error on bulk change?

Log's referral number: 26d4a4ce-c5fa-4563-aaf7-941c422b237b

Trudy P Claspill · Answer

You will need to have a Jira Administrator contact Atlassian Support directly about that, assuming you are using a product with an up to date license and support contract.

https://support.atlassian.com/contact/#/

jira_admin_cu · Answer

It's just showing the log referral number.

Trudy P Claspill · Answer

Is there an actual error message or just the log referral number?