nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Gettting 500 error for draw.io

Aazam Nawlakha

Below is the issue found in response hit for the draw.io
com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: Cannot save attachment data for attachment 377389306 into Media because Failure{cause=null, reason=BAD_STATUS, retryAfter=null, message=''

Accepted answers

David Benson _draw_io_

The issue was logged by Atlassian at https://confluence.status.atlassian.com/incidents/gwz5nk5tmd5q, it shows as resolved now.

All comments

Jeff Price BHP

same. My edits where working ok a few hours ago and have now broken.

viewing a page : http:500 on the draw.io picture.

editing a page (edge) : keyboard/mouse unresponsive when the drawio modal appears

editing a page (firefox) : the "recent" tab has red crosses over each object

In the firefox debug console I can see this for the confluence internal error.

GET

https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzsREMOVEDFlnaapEsh5fN0&client=4ede7af6-REMOVED-c7a814fc65f0&name=lab1.png

[HTTP/2 500 Internal Server Error 369ms]

GET

https://api.media.atlassian.com/file/0d648952-db0f-4003-9854-2240b75c2e78/binary?token=eyJhbGciOiJIUzREMOVEDmtnFlnaapEsh5fN0&client=4ede7af6-REMOVED-c7a814fc65f0&name=lab1.png

Status

500

Internal Server Error

VersionHTTP/2

Transferred1.36 kB (0 B size)

Referrer Policystrict-origin

Request PriorityLow

access-control-allow-origin

access-control-expose-headers

Accept-Ranges, Content-Encoding, Content-Length, Content-Range, X-Media-Region, X-Media-Env

atl-traceid

b96d69af34bb6e4c

baggage

atl-paas-sharding=CmoKaGFyaTpjbG91ZDpjb25mbREMOVEDGZjNjVmMA%3D%3D

content-encoding

gzip

content-security-policy

default-src 'self';script-src 'none'

date

Mon, 15 May 2023 04:04:30 GMT

nel

{"failure_fraction": 0.001, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"}

referrer-policy

no-referrer

report-to

{"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600}

server

AtlassianEdge

strict-transport-security

max-age=63072000; preload

vary

Accept-Encoding

x-b3-parentspanid

06357f2aaa586f78

x-b3-sampled

x-b3-spanid

4765447fc5b7842e

x-b3-traceid

b96d69af34bb6e4c

x-content-type-options

nosniff

x-dns-prefetch-control

off

x-download-options

noopen

X-Firefox-Spdy

x-frame-options

SAMEORIGIN

x-media-env

prod-west

x-media-region

us-west-1

x-permitted-cross-domain-policies

none

x-xss-protection

1; mode=block

image/avif,image/webp,*/*

Accept-Encoding

gzip, deflate, br

Accept-Language

en-US,en;q=0.5

Connection

keep-alive

ajs_anonymous_id=%2294ead753-b6e5-REMOVED-306f808f3445%22; __aid_user_id=70121%3A23ef2fc7-REMOVED-ff52c86c5ef2; atl_xid.xc=%7B%22value%22%3A%22b3c5059f-2fcc-REMOVED-89f912f3cdcf%22%2C%22createdAt%22%3A%222023-04-21T22%3A21%3A10.040Z%22%2C%22type%22%3A%22xc%22%7D; atlCohort={"bucketAll":{"bucketedAtUTC":"2023-04-21T22:21:14.180Z","version":"2","index":84,"bucketId":0}}; atlUserHash=1393648548

DNT

Host

api.media.atlassian.com

Referer

https://ac.draw.io/

Sec-Fetch-Dest

image

Sec-Fetch-Mode

no-cors

Sec-Fetch-Site

cross-site

User-Agent

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0

Jeff Price BHP

has just come good. Am guessing atlassian replaced the flux capacitor.

David Benson _draw_io_

It seems that api.media.atlassian.com didn't respond for a period, or had a raised error rate. I don't see anything in their status and it seems it's fixed now. We'll ask Atlassian what the problem was.

David Benson _draw_io_

The issue was logged by Atlassian at https://confluence.status.atlassian.com/incidents/gwz5nk5tmd5q, it shows as resolved now.

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