Ticket approvals

Averil Roden

Hi

We are new to jira, and have a few questions

If we have tickets that require approval in support desk, does the approver and the creator of the ticket both see the updates on the ticket as it goes through the workflow or is it just the creator that will see the updates?

 

Also we are looking at creating linked issues between support desk and JIRA software, is there away of keeping the tickets between the two in sync, so when the work is complete in JIRA software it will move the flow to the next stage in support desk?

 

Thank you for your help

Jack Brickey

By default the approved doesn't see all of the updates but only are notified when they are to approve. If you want you can add them to the watch list and they will see all updates.

Regarding linked issues, you can achieve this via the built in Automation, e.g. When JSW linked issue is resolved the JSD ticket is also transitioned.