Hi Team,
We are seeing issues with automations created for specific project and rules, sometimes those are not running and sometimes with delay. Is there a way we can troubleshoot or where we can find the logs on server side?
Thanks,
Raj
Hi Rajesh - You should be able to look at the Audit Log for the rules inside of the Automation for Jira app.
Hi John.. In Audit log, i cannot see the detailed info like why it's not triggering, what is stopping and the cause like more detailed log view
If a rule doesn't trigger at all, it is usually because another rule is firing that would normally cause the second rule to fire. Be sure the box is check on the Rule Details page for "Allow rule trigger".
Do we have any option to check backend logs from Plugins path?
You can enable Automation for Jira logging with your desired level and scope: https://confluence.atlassian.com/automation/enable-logging-for-jira-automation-1141480669.html
Then, the app will write its own log-lines to the same logfile as Jira does. (Unless you customized the logger configuration in your server.)
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