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Automatically assign to a user from a custom field

Ashley Roberts_fb3e22

I am trying to have issues assigned to a user that is in a customer field when an issue reaches a certain state in a workflow.

I have looked at adding a post function and I can see an option to use. I have looked at "Copy field values" and I can select the source field but can select the Assignee field in the target field.

As shown in the screenshot.

Test Lead screenshot.JPG

Please can someone suggest how I can get this into the workflow?

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Ashley Roberts

Can you please explain what do you mean by "customer"? Usually a customer can be found on JSM projects. And you can't really assigned anything to a customer, unless this customer has a valid JSM license and has the "assignable" permission.

Ashley Roberts_fb3e22

Sorry, that should have read "custom field" not "customer field".

Alex Koxaras -Relational-

@Ashley Roberts hi!

Thanx for the clarification. So you want to copy the assignee onto a custom field, or vice versa? Which post function do you use?

Ashley Roberts_fb3e22

I was thinking of using "Copy field values from one field to another"

I can get the custom field showing in the source field, but I can't get the Assignee field to show in the Target Field.

Test Lead screenshot2.JPG

Vikrant Yadav

Hi @Ashley Roberts I think you are using Script Runner Copy Field value post function. This post function won't support Assignee and Reporter field.

Kindly create a scripted post function for this. Test lead is user picker custom field ?

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