Could not add new user to repo

Question

I've been trying since yesterday to add a new user to my repository and it did not go through. The error is "Issue adding new user" "The following user could not be added by email: ...". Try again.

I also tried using my alternative email address (both Gmail and non-Gmail), and it didn't work.

Can someone help or how can I get help?

Theodora Boudale · Answer

Hi everyone,

There is currently a bug that prevents sending invitations to someone who does not have a Bitbucket Cloud account yet:

* https://jira.atlassian.com/browse/BCLOUD-22581

The workaround is to:

1. Ask the user to create a new Bitbucket Cloud account

2. After the user creates a Bitbucket Cloud account, invite the user

Please feel free to reach out if you have any questions.

Kind regards,
Theodora

Dominik Groß_qdlwms · Answer

same issue here. please fix this asap

Keenan Erwin · Answer

Yep having the same issue.