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How can I make fields required when creating forms

Alex John_1v5r0g

Hello - I am trying to make it so that my individual teams can customize the way tickets are created for their projects by having them create required fields for internal customers when making tickets (such as due date). I don't want these to be optional - if someone makes a certain type of ticket they will have to fill out all fields associated. Is this possible with forms, or should I be doing this some other way?

Accepted answers

Jeroen Poismans

Hi John!

You can do this with Validators:

Identify the workflow associated with your project and issue type
Edit the workflow
Open the Create transition
Add a Validator
You can add multiple fields in the same Validator

Hope this helps!

Jeroen

John Funk

Hi Alex,

You can do this with advanced forms (i.e. Proforma Form). Those don't come natively with Jira Work Management projects though, so you would need to request Atlassian Support to turn that on for your instance so that you can create an advanced form for your JWM project.

All comments

Jeroen Poismans

Hi John!

You can do this with Validators:

Identify the workflow associated with your project and issue type
Edit the workflow
Open the Create transition
Add a Validator
You can add multiple fields in the same Validator

Hope this helps!

Jeroen

Alex John_1v5r0g

Can a validator prevent a ticket from being made unless this required field is filled out? We want to make people populate these fields as part of making the ticket so that our teams don't have to immediately reach out to the customer to gather the information anyway.

Jeroen Poismans

Yes, it can. When you put the Validator on the Create transition. When the fields included in the Validator are not filled out, the creation will stop and error message on the required fields will be shown.

Jeroen

John Funk

Hi Alex,

Alex John_1v5r0g

It looks like all I can validate in JWM for a transition between "Start" and a To Do titled "Backlog" is to make sure that whomever is making that transition has permissions to do so, not that fields are being required:

Screen Shot 2023-04-27 at 4.21.09 PM.png Screen Shot 2023-04-27 at 4.22.15 PM.png

Alex John_1v5r0g

Looking into it is seems that Proforma is something we would have to purchase - do you use it, and what has your experience been?

John Funk

If you are using Jira Cloud, there should be no extra purchase - I believe it comes included.

And I certainly use it and am a big fan of it. :-)

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