Using the form in project A, I want to be able to clone issues into multiple projects using labels

Question

Using the form in Project A (company-based project) I want users to be able to submit the form. Once it arrives in Project A, Once those issues have been created in Project A based on their labels, those issues can be cloned into Project B and Project C. In other words the issues in Project A can be routed to multiple projects based on their labels.

Steps

* Project A form submitted to create issue in “to do” lane
* Project A has 3 status “to do”, “in progress” and “done”
* Once issue is moved from “to do” to “in progress” this issue gets cloned in Project B or in Project C

Rule details thus far….

* When: Issue transitioned FROM To do TO In Progress
* For Current issue.

Labels equals (in any order) email

Then: Clone issue into Project B

Thank you.

Michael Osinibi · Answer

Hi John,  thank you for reaching out.

I went ahead and replicated the following rule: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357222

The only changes I made were for the first and last rules. They were the following:

1st RULE - Issue transitioned: 
When: Issue transitioned 
FROM Open TO Reviewing

Last RULE - Link issues:
introduced by - Most recently created issue

The project type the rule was created in was a Company-managed project while the project type been cloned to is a Team-managed project

This is the error I received:

Action details:

Issue condition

The following issues passed:

TRIAGE-79

Clone issue
Can not create issue in project/issue type
10035/10002

Comment on issue

Comment added to issue

Issue {{createdIssues.first.key}} has been created.

Link issues

Error linking issues: At least one of 'id' or 'key' is required to identify an issue.

I hope this helps.

John Funk · Answer

Hi Michael,

Can you share the actual rule that you have? And what is not working about it?

Michael Osinibi · Answer

Hi Adeel,

Thank you for your response, I appreciate it. I was hoping more for an automated solution, something along the following example:

https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357222

The above example is aimed more for Jira Software rather Jira Work Management. I attempted to use similar rules but unable to get it to work on my instance.

Do you have any further solutions?

Thanks!