Not receiving verification emails

Question

Hi,

I am trying to set up a colleague and his confirmation email is not getting through (even though it's on the same domain as mine, which are working). I've checked the server logs and there has been no attempt to send the email. I set him up an alias for his account and that didn't work, either.

How can I resolve this? Thanks.

Ben · Answer

Hi,

Yes - this is correct. Apologies for my misunderstanding - if there is no emails being received at all (not even a signup verification email) this has to be investigated in our backend.

I've just raised a support ticket on your behalf, please check your email and we will communicate further there.

Cheers!

- Ben (Bitbucket Cloud Support)

trilogygroup · Answer

Correct me if I'm wrong, but the sign up process involves receiving an email with a link that has to be clicked..?

So I click "get it free", then "next", then enter the email address - then we're supposed to get an email..?

We're not getting that email, so the sign-up process can't be completed.

Unless there's some way around that?

Thanks.

Ben · Answer

Hi again,

Users can sign up any time for a Bitbucket Cloud account without needing a validation email by accessing https://bitbucket.org and clicking the "Get It Free" button in the top right-hand corner of the screen.

Once they have completed the signup process and they have a Bitbucket Cloud account - you will be able to invite them without any issues. Unfortunately, the main symptom of the bug is that users who don't already have a Bitbucket Cloud account cannot be invited to workspaces as the email never sends to them.

The above bug is expected to be fixed by our developers next week.

Cheers!

- Ben (Bitbucket Cloud Support)