defining Assets in custom field by Service

Michael Wheatstone

I am currently trying to make it so that when I select a Specific service using the "Affected services" custom field generated by JSM, I am able to only see objects that have that service listed as an attribute on Assets.

I have made sure to add and object attribute that points to the list of service in my service schema named "Service", so that there is an out bound reference to the service, and on the service there is an inbound reference to the object.

However I am unable to figure out the correct AQL to make the field on my JSM issues only show the objects based on the service selected in the Affected services field.

Filter scope is set to: objectType = Asset

Filter issue scope is set to: "Affected services" = ${Service}

I suspect my AQL is wrong or I am missing a step but I have been unable to find any cases where someone has done this before and documented the results.

Jeroen Poismans

Hi there,

That should indeed be possible. I have a similar setup that works as follows: Every Device has a Device Type. The Device is linked to the Device Type via an attribute called Type.

Selecting a Device Type then filters the Device field. Here is how the Device CF was set up:

So instead of using the name of the CF I prefer using the ID, which might make a difference here.

Actually also change the Filter issues scope to this:

Type IN (${customfield_10082})

Since more than 1 service could be selected, this way you're always safe!

 

Hope this helps!

Jeroen