two-step：How to bind a new mobile phone with two-step authentication of bitbucket?

Question

After setting a new atlassian password, I can't log in to bitbucket, and I must go through two-step authentication.

But I just replaced my computer and mobile phone with a new one, so I can’t do two-step verification. How can I get back my bitbucket account?

Theodora Boudale · Answer

Hi @haojiang_dong,

I checked our logs and I can see that we sent a 2FA recovery verification email to your email address about 7 hours ago.

Can you please confirm if you have received that? Please make sure to also check your Spam folder.

Kind regards,
Theodora

haojiang_dong · Answer

I sent an email request to recover my account, but I haven't heard back after 24 hours?