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Unable to add Incoming Mail (POP/IMAP) Mail server on v8.5.4

Danny_qruzda

I am using Atlassian Jira Project Management Software v8.5.4.

I cannot authenticate our Microsoft 365 email account inside JIRA setting.

Incoming Mail > POP/IMAP Mail Servers > Add POP/IMAP mail server

Error

Unfortunately no connection was possible. Review the errors below and rectify:

AuthenticationFailedException: AUTHENTICATE failed.

Accepted answers

Pavel Junek

Hi Danny,

Welcome to Atlassian community!

Can you check Jira log file? There is more information about the problem. You can check this Atlassian article - IMAP setup fails with AUTHENTICATE Failed error in logs in Jira server when using OAuth or you can check another Community threat - AuthenticationFailedException: AUTHENTICATE failed during test of OAuth2.0 Exchange connection

Cheers!

Pavel

All comments

Pavel Junek

Hi Danny,

Welcome to Atlassian community!

Cheers!

Pavel

Danny_qruzda

HI Pavel,

Please see the logs. I am still having issue. I would appreciate step by steps guide.

atlassian-jira-incoming-mail.log

2023-04-20 11:40:39,598+0800 ERROR [] Caesium-1-2 ServiceRunner Messaging Error when MailPullerWorker pulls emails from account@example: AUTHENTICATE failed.

2023-04-20 11:40:40,864+0800 ERROR [] Caesium-1-2 ServiceRunner Messaging Error when MailPullerWorker pulls emails from account@example: AUTHENTICATE failed.

atlassian-jira.log

2023-04-20 11:45:03,113+0800 http-nio-8080-exec-19 ERROR test 705x5125272x1 1oqlzar 192.168.0.3,0:0:0:0:0:0:0:1 /test/admin/VerifyPopServerConnection!update.jspa [c.a.j.p.mail.webwork.VerifyMailServer] Unable to connect to the server at outlook.office365.com due to the following exception: javax.mail.AuthenticationFailedException: AUTHENTICATE failed.
[root@test log]#