Hi,
Once the Incident is created i want to send a email notification to Service Desk group how to do.
Please help me out on the same.
Thanks,
Hi @VEERAPURAM CHENNA SREENADH ,
You can create an automation rule that is triggered each time a new issue is created.
Then, as a next step in the automation rule, you add a "Send Email" action, where you can define a usergroup for the "To" field.
Best regards,
Kris
@VEERAPURAM CHENNA SREENADH If you are referring to a user group you can always just add them to the notification scheme of the JSM project so that they get notified on issue creation. You can also use automation like @Kris Dewachter stated. This works well for a group outside of JSM.
Hi @VEERAPURAM CHENNA SREENADH
You can try the SLA Time and Report for Jira add-on as an easy-used alternative. Set to the Start condition Issue Created status and time (or data) triggers for action “Notify in comment” (in issues' comment + email) or “Notify via Slack”.
Use the 30-day trial to do the same in your project.
My team developed the app, so if you need further assistance, kindly let me know.
I hope my answer has helped you in resolving your issue. If so, you can help other Community members by accepting my answer.
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