How to enable outgoing mail in jira?

Question

Hi All,

Currently, it is showing disabled by startup flag , I am not sure how to enable this option in jira.I am using Jira sever and when i am trying to test connetion it is showing like -

Unfortunately no connection was possible. Review the errors below and rectify:

* SocketTimeoutException: Read timed out

How to fix this problem ?

Mayur Jadhav_30osel · Answer

@Pankaj it will be there you need to find the out your Jira installation folder in order to open setenv.bat file.

* From <jira-install>/bin, open setenv.bat.
* Find the section set JVM_SUPPORT_RECOMMENDED_ARGS=

Pankaj_h53l41 · Answer

Hello @Mayur Jadhav ,

I have searched many times , but I didn't get setenv.bat file in bin directory.

I am using jira through "atlas-run" in command line.

Mayur Jadhav_30osel · Answer

Hello @Pankaj ,

I hope you are doing well!!

as per the screenshot someone from your team has added the below parameter in Supported Argument in setenv file. You need to remove that.

-Datlassian.mail.senddisabled=true

Follow the steps if your Jira is installed on Linux.

* Stopped the service.
* From <jira-install>/bin, open setenv.sh.
* Find the section JVM_SUPPORT_RECOMMENDED_ARGS=
* Remove the -Datlassian.mail.senddisabled=true

and If you have installed on Windows or as Windows service you may please have a look at the article

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html

Regards,
Mayur