Trouble in integrating AWS Security hub findings and JIRA cloud ticketing

Question

I'm trying to do AWS Security Hub - Bidirectional integration with Atlassian Jira Service Management based but after following all the steps, I'm having trouble on the JIRA side.

test connection is successful but under AWS accounts, the AWS Service Catalog is not showing and under the Connector Settings I can't add a Jira Project

Any support from you guys?

Barb O_Connell · Answer

Hi,

I don't know if this will help in your particular case, but we had a similar problem and found that the workflow for AWS Security Hub Finding was not mapped to the AWS Security Hub Finding issue type for the project.  Thus, the Jira bidirectionality could not map the workflow status to what was in AWS Security Hub.

Good luck

Ryan Niemes · Answer

Did anyone get this working? I'm seeing same behavior - opened a ticket with AWS support to troubleshoot but so far no dice.

Kevin Gérard · Answer

Same problem, 
Add Jira Project is disabled.

removed 'disabled' via source code, but no event fires.