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Potential Bug, Invalid status still showing on Board view

Arief Halim

Background

We want to have a proper view of a workflow, by having 2 transitions:

1. Transition from previous Status (We name it "Don't Use")

2. Transition from any other Statuses (We name it "Closed Lost")

This is the view that what we want:

Screen Shot 2023-04-14 at 23.03.48.png

This is not what we want (there is no explicit arrow to show the flow):

Screen Shot 2023-04-14 at 22.55.28.png

This is also not what we want (too many arrows):

Screen Shot 2023-04-14 at 23.13.52.png

What We've Done - Transition Condition

Basically, transition #1 "Don't Use", is only used for "displaying an arrow on the workflow view".
So we try to hide this transition from the user, by adding Transition Condition "Always False" or "Hide from Users".

Screen Shot 2023-04-14 at 23.00.51.png

This was working as intended on the issue details view as you can see here, there's only 1 transition available (The #2 transition, since #1 was always set as false):

Screen Shot 2023-04-14 at 23.01.57.png

However, on the board view (when we drag our card), the status is still showing:

Screen Shot 2023-04-14 at 23.06.37.png

Question

Can we make the invalid transition on the board view hidden from the user, just like on the issue detail view?

Accepted answers

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

I am not understanding why you are making this so complex. If you do not need a transition any more, remove it from the workflow.

The board is reflecting your status, nothing else. It's supposed to show valid status. If you think a status is invalid, remove it from the workflow as well.

Arief Halim

Hi Nic,
The goal is to have a proper view of the workflow, where the user can easily understand what is the expected next flow.

For that purpose, it would be better if the user can see the arrow explicitly.

Having the workflow view like this is not clear enough for the user, that the expected status after "Internal Alignment" status is "Closed Lost" or "Closed Won & Client Onboarding"

Screen Shot 2023-04-16 at 21.47.35.png

Arief Halim

Other than that, Actually we also have a different use case related to the invalid status in the board view:

Background

We have the following logic table:

If Field X contains "My Data" then Field A is Required
If Field X did not contain "My Data" then Field A is not Required

What We've Done -> Condition & Validation

We manage to do this by creating 2 different transitions:

Transition #1
- Condition: Field X contains "My Data"
- Validation: Field A is Required
Transition #2
- Condition: Field X did not contain "My Data"
- Validation: Field A is not Required

Screen Shot 2023-04-16 at 21.53.32.png

Similar to the original thread, this was working as intended on the issue detail view, where there will be only 1 status:

Screen Shot 2023-04-16 at 21.57.14.png

However, in the board's view, both statuses are still displayed:

Screen Shot 2023-04-16 at 21.58.33.png

Therefore if the user drags and drop into the incorrect status, they will get the following error:

Expected Result

The board view will only display valid status, similar to the issue detail view so that the user won't drag and drop into invalid status.

Nic Brough -Adaptavist-

Mmm. So you want the workflow view to be inaccurate, according to the current state of the issue and the user meeting the conditions or not?

Ditto, the board view - the whole point of a board is that it shows a common view of all the issues the team is working on. If you were to hide columns into which the current user cannot drop issues, then the board is not fit for purpose.

If a transition is not usable (or doesn't exist), then the board simply won't let people drag the card into the wrong place.

In your last comment, you've actually shown us a different error to ones that columns relate to. Someone changed the issue, such that the transition the user trying to move the card is no longer valid. The scenario here is something like:

Workflow has a transition from open to in-progress.
Worfklow has a transition from open to in-design
Workflow does not have a transition from in-progress to in-design (or it is protected by a condition)
You have an issue ABC-123 which is open
User A opens up the board or issue in their browser
User B put ABC into in-progress
User A gets that error message when they go back to their view and try to move ABC-123 into in-design

It's a different error to the rest of the stuff you're looking at.

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