We are transitioning our 10+ projects, divided per customer, into 1 global service desk project. They will use the portal for creating tickets.
However, some processes differ per customer, and we need to display different forms depending on the organization. These are small changes: some customer want 4 different ticket priority levels, or a specific field is not applicable for this customer/organization.
Our portal is accessible only to known users, so we should always know who is filling in this form.
What is the best cause of action? We really do not want to split up into multiple projects again.
Is it possible to display a different 'request form' in the portal depending on organization? It does not matter if this is a different form inside the new request, or a new request type.
