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On premises jira software 6.0 SMTP configuration issue

Ashish

Hello Team,

I have on premises jira software v6.0 where I have configured SMTP of AWS SES.

We required recipient should have notify with 'From' address with sender name (as Jira user's FirstName) but it is not happaning and it's showing from address same as configured in SMTP outgoing mail.

Also we have kept value in General Configuration > Settings > Email from : {${fullname} (JIRA)

We generated technical case over AWS but they are saying I need to contact to third party.

I am really appreciate your effort in advance.

Thanks,
Ashish

Accepted answers

All comments

Darryl Lee

Hi @Ashish --

First off - On Prem Jira Software 6.0? Really? Wow, that is... quite old.

Nonetheless, I think what you want to put in this setting:

General Configuration > Settings > Email from

is something like this:

${fullname} <${email}> (JIRA)

It's important to keep in mind that this will only affect the From: header in emails, and the Reply-To: will still be what is set in your Outgoing mail settings, per this info:

ALSO... you really might want to consider upgrading to at least Jira Software 6.4. :-/

Ashish

I tried with your suggested configuration and tested with 'Send Email' from 'Outgoing Email' but still having same issue that not coming user's first name, but appears at recipient side same as SMTP configured.

FYI : My customer is saying it was working before and it's not working after I have changed SMTP configuration. Let me know will that cause anything.

Darryl Lee

So to be clear, is the problem with a last name showing up? Or is it that the customer is seeing an address they are not expecting?

From what you typed and from what I know about Jira, I think you're saying that notifications used to look like:

From: Ashish (JIRA) <jira@yourserver.com>

And now it is showing

From: Ashish Lastname (JIRA) <jira@yourserver.com>

So the problem is the Lastname showing up after you changed SMTP?

Or is it somehow missing the full name and (JIRA) bit?

From: jira@yourserver.com

If you can provide actual examples of what you expect to see, and what you are actually seeing, it will be hopefully be easier to diagnose.

If the issue is trying to get rid of the Last Name, I'm looking the configuration for that field (but in a current version of Jira), and I am not seeing a ${firstname} variable you can use:

I guess you could try it and see if ${firstname} works.

Ashish

Below is configuration made in General Configuration. Screenshot 2023-04-10 at 2.23.07 PM.png

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