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Jira 403 error when installing

Ross Brook

Hi, I am getting a 403 when I try to setup Jira and ServiceManagement in my cluster.

This was previously working but I have taken sometime away. Now when I install the applications via helm I can reach the setup page, I edit the application name and the url click next but then fails with a 403.

Any help would be great as I am really stuck. Im not sure if it is a licence issue or not as last year we only used a temporary licence for some testing.

I tried to clean install the applications again, remove the deployments via helm and deleted then recreated the databases and then installed the application again using Helm. But still having the same issue, there are no errors in the pods running in Kubernetes as far as I can see

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Mohit Saraf

Hi, I am also getting the similar error. As soon as i click on setup page it gives 403.

Type Status Report

Description The server understood the request but refuses to authorize it.

This error is given in the logs

http-nio-8080-exec-6 ERROR 1k5igwq [o.a.c.c.C.[.[.[/].[jsp.displayError_jsp]] Servlet.service() for servlet [jsp.displayError_jsp] threw exception
java.lang.NullPointerException
at jsp.displayError_jsp._jspService(displayError_jsp.java:121)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
... 95 filtered
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:829)
2023-04-10 22:16:12,319+0000 http-nio-8080-exec-6 ERROR 1k5igwq [o.a.c.c.C.[.[localhost].[/].[display-error-servlet]] Servlet.service() for servlet [display-error-servlet] threw exception
java.lang.NullPointerException

Corey Berkland_w55taz

Were either of you able to solve this issue because we are seeing the same error post-deployment?

Simon Piontek

I am having the same issue as well. Any updates?

Corey Berkland_w55taz

I've reached out to my vendor contact for the data center products and they haven't been able to provide any more guidance on the Kubernetes deployments. We've been able to reach this point setting up Jira/Confluence DC within Azure, but can't move beyond it without more info because it seems like an internal issue with their installer.

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