when the new JIRA user try to login for the first time, blank page is displayed with the below URL.
http://localhost:8080/secure/WelcomeToJIRASoftware.jspa
I thought the WelcomeToJIRASoftware.jspa was a part of the installer? Did you actually finish the install (i.e apply a license key, and start setting up projects?)
Additionally, surfing to localhost:8080 would only work if they did it on the machine where it was locally installed. If installed on a server who's DNS name is jira.yourcompany.FQDN the url would be http://jira.yourcompany.FQDN:8080
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