New Version of JIRA Server - Start/Stop buttons sometimes don't work anymore

Juha Lastuniemi

Hi, after updating to new versions of JIRA Service desk and Software + Automated log work Start/Stop buttons sometimes don't do anything. Seems to return HTTP 304. Issue happens in at least Firefox, Chromium and Chrome. Sometimes CTRL+F5 restores button function. This didn't happen with earlier versions.

Is there some known issue about the plugin or service desk?

 

-Juha

Ivan Malnar

Hello Juha,

 

First of all, have you tried to clear the cash in the browser?

 

About HTTP 304:

When the browser puts something in its cache, it also stores the Last-Modified or ETag header from the server.

The browser then sends a request with the If-Modified-Since or If-None-Match header, telling the server to send a 304 if the content still has that date or ETag.

The server needs some way of calculating a date-modified or ETag for each version of each resource; this typically comes from the filesystem or a separate database column.

 

Furthermore,

Which version of JIRA Server do you have, and you upgraded JIRA service Desk from which to which version?

 

Regards,

Ivan.