Multiple Servicedesk Portals

Question

Hello -

I have two service desk projects and each project has a separate set of customers. Customers for One project should not have access to the portal of the other. Is this possible with JIRA Service Desk? If so, how?

Thanks in advance!

Steven F Behnke · Answer

Most of JIRA uses groups to determine access levels and permissions.

If you are using Tivoli to create users, you should ensure they are added to an exclusive group such as USER GROUP 1. This way you can define a group membership for customers within the Service Desk, such as Service Desk A only allowing customers from USER GROUP 1.

Users can be added to groups from the User Management within JIRA or from the connected LDAP if that's how you're managing users.

If you're using an API program to manage users such as Tivoli, you may need to do this within that application over JIRA API – https://docs.atlassian.com/jira/REST/latest/#api/2/group.

Vinesha D_Mello · Answer

@Steve Behnke [DiscoverEquip.com]  We're integrating with Tivoli Identity manager. I wasn't sure if I would need to create them in Service Desk as well.

Again, thanks for your help!

Steven F Behnke · Answer

Can you describe a little bit about your set up? Where are your user accounts from, are they created in Service Desk?